Frequently asked questions and hopefully useful answers.

DIY MTB was started in 2004 to distribute products for riders keen to get good quality products to repair/upgrade their bikes.

Located in sunny Callala Bay in the South Coast of NSW, Australia, we distribute products to all of Australia, the Asia Pacific and to other countries where these products are not readily available.

We carry a wide range of stock and strive to price our products to ensure Australian cyclists are not paying a premium above the international market.

In 2007 we were appointed the Australian service centre for X-Fusion products. This involved factory training in servicing of rear shock and fork products. We have the tools and spare parts to service X-Fusion products either purchased through us or as original equipment.

Many of the products we provide are not the sort of thing your average bike shop would stock, so we try where possible to dispatch goods the same day they are ordered so that once your bike shop has ordered your gear it should be there in 1-2 days.

We are involved in and support all cycling pursuits, sport, commuting and recreational.

If there is any area of our service or products that you feel could be improved please feel free to contact us with your suggestions.

Yes we are happy to supply all bke shops. If they are not listed as a dealer please get them to give a us a call. Good shops are keen to find out about quality products and will be happy to get them in for you.

We believe that bike shops are an important part in the support of cycling sport, recreation and culture in Australia and urge all cyclists to support their local bike shop as much as possible.

More often than not a good relationship with your local bike shop will be worth every cent and most shop staff are extremely helpful.

Yes, but please contact your local bike shop first. For any number of reason this may not work for you and in this case we can supply direct.

On another note; our policy is not to discount. If you are after a better deal for quantities etc talk to your local shop and as a valued customer they may be able to help you out.