DIY MTB - Terms and Conditions

Important

DIY MTB is a wholesaler/distributor of cycling parts. This site is not meant to be a web store, but a means to display and advise customers of products available. If you have any questions about products please contact contact us

How to buy

All products on this site can be bought through your local bike shop or direct.

Bike Shops
Please contact your favourite bike shop or one of our listed dealers. If they need more information get them to contact us. Please support your local bike shop if they support you.

Buy Direct
If you cannot buy through a dealer then check out the products, prices and availability on this site and then email us your order. If you have any questions please email or call.

Please read the information below about delivery and payments, support and returns.

Delivery

All goods will be sent via Australia Post unless otherwise arranged. Express Post will be used for almost all orders, with exceptions sent road freight depending on size and weight.
All orders will include a minimum handling charge of $16.50.

Minimum Invoice

Due to processing costs there is a minimum invoice amount of $10 (ex gst $11.00 incl gst) in product purchases.
With the minimum p&h charge this means the real minimum invoice charge is $27.50.

Payment

No goods will be shipped until payment has been received in full.
Payment may be made by card payment (VISA/Mastercard).

Payment information etc will be provided when order is placed.

Dealer Pricing

Dealer pricing is available on most lines. Dealer pricing will only be given to genuine cycle shops and repairers. Payment and delivery conditions apply to dealers.

To enquire about dealer pricing please email sales@diymtb.com.au.

Customer Support

For all information on our products, before and after purchase, please contact us. We are only too happy to help with questions about product application or installation etc.

Refunds and Returns

All parts may be returned with 10 days if unused and in the original, intact, packaging. The full amount can then be used as a credit on other purchases or a refund. A 10% re-stocking charge will apply.

Non-Performance

If a product fails to meet the manufacturers claims a full refund or replacement will be made upon the return of the goods accompanied by a statement by the purchaser of the nature of the failure.

NB: Before returning goods for any reason please contact DIY MTB first to make arrangements as appropriate.

Export and trade restrictions

Goods manufactured or purchased by DIY MTB from the US will not be sold to customers in the US.

Privacy

We only use your personal information for the purposes for which you gave it to us.
We do not share information about you with third parties without your permission unless it:

is necessary to provide you with a service that you have requested;
is required or authorised by law; or
will prevent or lessen a serious and imminent threat to somebody's health.

We analyse non-identifiable web site traffic data to improve our services. We do not use web bugs.
'Cookies' are small pieces of information that are stored by your browser on your computer's hard drive. We implement cookies to maintain your session related information such as logon status and shopping cart.
Our privacy policies relate to customer information from all sources and communications. This includes the website, email and phone conversations.

Security

Personal information collected through this site will be secured using SSL encryption.